Field Service Engineer

Scorpion Therapeutics; Massachusetts; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

Pet insurance

Legal shield

401k

ESPP

HSA

FSA

Job summary

Scorpion Therapeutics is seeking a Field Service Engineer to provide remote and onsite technical support for advanced life sciences instrumentation. The role involves installing, maintaining, troubleshooting, and repairing equipment at customer sites, with extensive travel to ensure customer success and satisfaction.

The ideal candidate has an associate or bachelor degree or technical certification, strong troubleshooting and communication skills, and at least 3 years of field service experience

Qualifications

• Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
• Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication.

Responsibilities

• Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
• Provide remote and onsite technical support for customers and internal stakeholders.
• Investigate technical issues, perform root cause analysis, and implement corrective actions.
• Conduct testing, validation, and basic laboratory procedures to verify system performance.
• Document service activities, maintenance records, and customer interactions.
• Identify customer concerns and communicate feedback to internal teams.
• Maintain in-depth technical knowledge of products and service procedures.
• Manage service assignments independently and meet deadlines.
• Collaborate with cross-functional teams to support customer success.
• Travel extensively to customer locations for installations and repairs.

Education

Degree or certification

Job description

Job Purpose

The Field Service Engineer provides remote and onsite technical support for pre-sales and post-sales activities related to advanced life sciences instrumentation. Installs, maintains, troubleshoots, and repairs equipment while ensuring customer satisfaction.

Responsibilities

• Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
• Provide remote and onsite technical support for customers and internal stakeholders.
• Investigate technical issues, perform root cause analysis, and implement corrective actions.
• Conduct testing, validation, and basic laboratory procedures to verify system performance.
• Document service activities, maintenance records, and customer interactions.
• Identify customer concerns and communicate feedback to internal teams.
• Maintain in-depth technical knowledge of products and service procedures.
• Manage service assignments independently and meet deadlines.
• Collaborate with cross-functional teams to support customer success.
• Travel extensively to customer locations for installations and repairs.

Qualifications

• Education: Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
• Skills: Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication.
• Experience: Minimum 3 years of field service engineering experience in life sciences, diagnostics, medical devices, or related industries.
• Working Conditions: Remote field-based role with up to 85% domestic travel and occasional international travel.
• Physical Requirements: Ability to lift and move equipment, work in confined spaces, and perform hands-on technical work.

Benefits

• Competitive insurance benefits starting on day one (medical, dental, vision, life, short-term disability, long-term disability, pet, legal and ID shield).
• 401k, ESPP, HSA, FSA, and Dependent Care FSA.