Field Services Engineer

Kelly Science, Engineering, Technology & Telecom; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Elective benefits

Career growth programs

Life empowerment program

Diversity & Inclusion

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking a Digital Pathology Field Service Engineer to support our digital pathology systems in clinical environments in the DC/Baltimore area. You will partner with healthcare professionals to keep equipment running and deliver accurate results.

This role requires hands-on maintenance, installations, troubleshooting, and on-call rotations with travel up to 50%.

Qualifications

• 2–3 years of field service or technical support in medical devices.
• Proficiency with PC hardware, Windows OS, and basic networking concepts (TCP/IP, VPN).
• Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.
• Strong documentation and reporting skills for service records and calibration logs.

Responsibilities

• Schedule, perform, and document preventive maintenance and FCOs on digital scanners and related hardware.
• Diagnose root causes, perform repairs, and validate system performance per SOPs.
• Lead site setups: unpack, assemble, calibrate instruments, configure networks and LIS integration.
• Respond to on-site service calls promptly to minimize downtime and maintain uptime SLAs.
• Maintain calibration records and service reports in CRM/tracking systems.
• Wear and manage company cell phone and respond during work/on-call hours.
• Manage tools, parts, and inventory efficiently.
• Adhere to documentation/regulatory standards and quality procedures.
• Build partnerships with lab staff and clinicians through clear communication.

Skills

Field service

Medical devices

Windows OS

Networking TCP/IP

Robotics systems

Documentation

Customer communication

Education

High school diploma

Associate degree

Bachelor's degree preferred

Tools

PC hardware

Windows OS

Microsoft Office

TCP/IP

Job description

Digital Pathology Field Service Engineer (DC/Baltimore)

About the Role

We are looking for a highly skilled and customer-focused Field Service Engineer to support our cutting-edge digital pathology systems in clinical environments. You will partner with healthcare professionals to ensure our equipment operates at peak performance, delivering reliable and accurate results. This role combines technical expertise, problem-solving skills, and exceptional customer service to maintain, install, and troubleshoot advanced medical instrumentation.

What You’ll Do

• Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
• Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.

Installations & Configurations

• Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
• Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs.
• Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues.
• Operate with a flexible schedule, including evenings, weekends, and on-call rotations.
• Escalate complex or recurring issues through established channels & procedures for swift resolution.
• Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.
• Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law
• Manage company resources—tools, parts, and inventory—efficiently.
• Adhere to documentation regulatory requirements and established industry quality standards.
• Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

Who We’re Looking For

• High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred.
• 2–3 years of field service or technical support experience in medical devices and laboratory automation.
• Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN).
• Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.

Core Competencies

• Customer-first mindset: patient and collaborative in high-pressure environments.
• Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks.
• Excellent verbal and written communication; adept at translating technical details for non-technical audiences.
• Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement.

Physical & Travel Requirements

• Frequent travel (up to 50%), including overnight stays.
• Average drive time of 1–4 hours per day; occasional air travel. Valid driver’s license with an acceptable driving record (subject to motor vehicle report review).
• Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools.
• Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.