Field Service Engineer — Medical Tech (Remote & On‑Site)

Becton Dickinson NA; Moncks Corner (SC); On-site; USD 39,000 - 62,000; Full time

Job summary

BD Pyxis Field Service Engineers provide remote and on-site technical support for automated dispensing systems across the assigned region, including DoD and DHA facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

Candidates must have a high school diploma or GED, 1–3 years of hardware, software, and IT support experience, and the ability to travel.

Qualifications

• High school diploma or GED required.
• 1-3 years hardware, software, and IT support experience.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication and documentation abilities.
• Travel to customer sites as required.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including DHA/DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Perform preventive maintenance, installations, repairs, and calibrations.
• Maintain accurate inventory and ensure proper asset management.

Skills

Troubleshooting

Technical support

Communication

Documentation

Education

High school diploma or GED

Tools

Windows OS

Networking

Diagnostic tools

Job description

BD Pyxis Field Service Engineers provide remote and on-site technical support for automated dispensing systems across the assigned region, including DoD and DHA facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

Candidates must have a high school diploma or GED, 1–3 years of hardware, software, and IT support experience, and the ability to travel.