Field Service Engineer – Medical Automation & DoD Support

BD; Moncks Corner (SC); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD is seeking a Field Service Engineer to support Pyxis automated dispensing systems across the assigned region, including DoD/DHA facilities. The role involves troubleshooting, repairing, and maintaining hardware and software while ensuring regulatory compliance and strong customer relationships.

The position requires daily travel within the territory, up to 25% overnight, a valid driver’s license, and willingness to work in a fast-paced healthcare setting. Company vehicle provided.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include background investigations and ID credentials.
• Ability to work independently, handle multiple priorities, and travel as required.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including DHA/DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate as needed.
• Support government accounts requiring CAC eligibility.

Skills

Hardware support

Software support

IT support

Troubleshooting

Communication

Documentation

Travel readiness

Education

High school diploma or equivalent

Tools

Windows OS

Networking

Diagnostic instruments

Job description

BD is seeking a Field Service Engineer to support Pyxis automated dispensing systems across the assigned region, including DoD/DHA facilities. The role involves troubleshooting, repairing, and maintaining hardware and software while ensuring regulatory compliance and strong customer relationships.

The position requires daily travel within the territory, up to 25% overnight, a valid driver’s license, and willingness to work in a fast-paced healthcare setting. Company vehicle provided.