Field Service Engineer - Medical Tech, Onsite/Remote
BD
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Descripción de la vacante
BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including DoD facilities. This role troubleshoots, repairs, and maintains proprietary hardware and software while ensuring regulatory compliance, service quality, and strong customer relationships.
The Field Service Engineer is field-based with daily travel to customer locations; a 30-mile residence requirement and company vehicle are provided.
Formación
- Associate degree or equivalent and/or 3+ years of Field Service or Technical Support experience.
- 1–3 years of hardware, software, and IT support experience with proprietary and standard applications.
- Ability to obtain access to Federal Government Facilities including DoD and DHA facilities.
Responsabilidades
- Provide remote and on-site technical support for automated dispensing systems.
- Evaluate, prioritize, and resolve work orders within SLAs.
- Diagnose and repair hardware and software components with full case ownership.
- Troubleshoot complex issues and escalate to Senior/Lead FSEs as needed.
- Support government accounts requiring CAC eligibility.
Conocimientos
Educación
Herramientas
Descripción del empleo
BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including DoD facilities. This role troubleshoots, repairs, and maintains proprietary hardware and software while ensuring regulatory compliance, service quality, and strong customer relationships.
The Field Service Engineer is field-based with daily travel to customer locations; a 30-mile residence requirement and company vehicle are provided.
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