Field Service Engineer – Medical Tech (On-Site & Travel)

BD

San Diego (CA)

On-site

USD 39,000 - 62,000

Full time

8 days ago

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Job summary

BD is seeking a Field Service Engineer I to provide remote and on-site support for BD automated dispensing systems across the California region, including DoD and DHA facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware/software while ensuring compliance and strong customer relationships.

This field-based position requires daily travel within the territory, with a company vehicle provided.

Qualifications

1–3 years of hardware, software, and IT support experience.
Eligibility to access federal government facilities (DoD, DHA, DoS, etc.).
Strong troubleshooting, diagnostic, and problem-solving skills.
Medical or electromechanical device repair experience required.
Ability to travel as needed, including overnight travel up to 25%.

Responsibilities

Provide remote and on-site technical support for BD automated dispensing systems across assigned region (DoD/DHA facilities).
Respond to, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Independently troubleshoot complex issues and escalate to Senior/Lead FSE as needed.
Support government accounts requiring CAC eligibility.
Execute preventive maintenance, installations, repairs, and calibrations.
Maintain accurate spare parts inventory and company assets.
Ensure all service documentation meets regulatory and corporate requirements.