Field Service Engineer — Medical Tech & DoD Support

BD Mexico

Cincinnati (OH)

On-site

USD 39,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Company vehicle

Travel up to 25%

On-call availability

Job summary

BD in the USA is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DoD and DHA facilities. The role requires travel to customer sites within the territory and a valid driver’s license.

The engineer will perform troubleshooting, repairs, preventive maintenance, and documentation to ensure regulatory compliance and high service quality, with up to 25% overnight travel and a company vehicle

Qualifications

Associate degree in a related field and/or 3+ years of Field Service or Technical Support experience.
1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
Ability to meet eligibility requirements for access to Federal Government Facilities including DoD and DHA facilities.

Responsibilities

Provide remote and on-site technical support for BD automated dispensing systems.
Respond to, evaluate, prioritize, and resolve work orders within SLAs.
Diagnose and repair proprietary hardware and software components with full case ownership.
Independently troubleshoot complex issues and escalate to Senior/Lead FSEs as needed.
Support government accounts requiring CAC eligibility.