Field Service Engineer – Medical Tech (Remote & On-Site)

Becton Dickinson NA; Cincinnati (OH); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Job summary

BD is seeking a Field Service Engineer I to provide remote and on-site support for automated dispensing systems across the assigned region, including DoD and DHA facilities. The role involves troubleshooting, repairing, and maintaining hardware and software while upholding regulatory compliance and customer relations.

Travel up to 25% with a company vehicle provided. Ideal candidates reside within 30 miles of the base location; a valid driver’s license is required.

Qualifications

• Associate degree in a related field and/or 3+ years of Field Service or Technical Support experience.
• 1-3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include DoD, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for CAC access.

Skills

Remote/on-site support

Troubleshooting

Diagnostics

Preventive maintenance

Inventory management

Documentation

Regulatory compliance

Customer communication

Travel readiness

CAC eligibility

Education

Associate degree in related field

3+ years field service/technical support

Tools

Windows OS

Networking

Diagnostic instruments

Hand tools

Job description

BD is seeking a Field Service Engineer I to provide remote and on-site support for automated dispensing systems across the assigned region, including DoD and DHA facilities. The role involves troubleshooting, repairing, and maintaining hardware and software while upholding regulatory compliance and customer relations.

Travel up to 25% with a company vehicle provided. Ideal candidates reside within 30 miles of the base location; a valid driver’s license is required.