Field Service Engineer - Medical Tech (2nd Shift)

BD Mexico; San Francisco (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

BD is seeking a Field Service Engineer I to deliver remote and on-site technical support for automated dispensing systems across the assigned region, including DoD/DHA facilities. The role focuses on troubleshooting, repairing, and maintaining hardware and software while ensuring regulatory compliance and strong customer relationships.

Responsibilities include remote/on-site support, issuing timely service responses, and performing installations, calibrations, and preventive maintenance.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• Ability to work independently, handle multiple priorities, and travel as required.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including DHA/DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate when needed.
• Support government accounts requiring CAC eligibility.
• Execute preventive maintenance to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts.
• Build positive customer relationships through professional communication.

Skills

Remote support

On-site support

Diagnostics

Troubleshooting

Customer communication

Documentation

Preventive maintenance

Installations

Calibrations

Education

Associate degree or 3+ years experience

Tools

Windows OS

Networking

Diagnostic instruments

Job description

BD is seeking a Field Service Engineer I to deliver remote and on-site technical support for automated dispensing systems across the assigned region, including DoD/DHA facilities. The role focuses on troubleshooting, repairing, and maintaining hardware and software while ensuring regulatory compliance and strong customer relationships.

Responsibilities include remote/on-site support, issuing timely service responses, and performing installations, calibrations, and preventive maintenance.