Remote & On-site Field Service Engineer (2nd Shift)

Becton Dickinson NA; San Francisco (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

BD's Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the region, including DoD/DHA facilities. It involves troubleshooting, repairing, and maintaining hardware and software while ensuring regulatory compliance and strong customer relationships.

The role requires 1–3 years of hardware/software IT support, an associate degree or 3+ years of field service experience, and mobility to travel.

Qualifications

• 1-3 years of combined hardware, software, and IT support experience.
• Associate degree in related field or 3+ years Field Service/Tech Support experience.
• CompTIA A+ Certification or equivalent preferred.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including DHA/DoD facilities.
• Diagnose and repair proprietary hardware/software components with full case ownership.
• Perform preventive maintenance, installations, repairs, and calibrations.

Skills

Troubleshooting

Customer service

Documentation

Communication

Windows OS

Networking

Diagnostics

On-call support

Education

Associate degree

Tools

CompTIA A+ Certification

Job description

BD's Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the region, including DoD/DHA facilities. It involves troubleshooting, repairing, and maintaining hardware and software while ensuring regulatory compliance and strong customer relationships.

The role requires 1–3 years of hardware/software IT support, an associate degree or 3+ years of field service experience, and mobility to travel.