Remote Field Service Engineer – Laser Medical Devices

Leoforce; Denver (CO); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Annual Bonus

401(k) with Immediate Vesting

ESPP & Equity Programs

Medical, Dental, Vision

Job summary

Leoforce is seeking a Mid Level Field Service Engineer to repair, calibrate, and maintain laser systems at customer sites in the United States. You will provide remote and onsite technical support to clinical and commercial customers, respond to service calls, and coordinate parts with internal teams.

The role requires 3+ years in field service or medical device support, along with the ability to read schematics, travel domestically and internationally, and lift up to 50 pounds.

Qualifications

• Bachelor's degree in Engineering or equivalent combination of education and experience.
• 3+ years of Field Service, Engineering, Manufacturing, or Technical Support experience with complex electrical/electronic equipment.
• 3+ years of Medical Device industry experience, preferably involving laser and optical systems.
• Hands-on experience with electronic diagnostic and test equipment.
• Experience troubleshooting electrical/electronic/laser systems.
• Ability to read engineering drawings, schematics, and service procedures.
• Strong preventive maintenance and field repair knowledge.
• Willingness to travel domestically and internationally, including weekends.
• Ability to lift and move equipment up to 50 pounds.

Responsibilities

• Perform repair, troubleshooting, maintenance, and calibration of laser systems at customer sites.
• Provide remote and onsite technical support to clinical and commercial customers.
• Respond to customer service calls and diagnose equipment issues.
• Coordinate replacement parts and service activities with internal teams.
• Analyze service trends and address recurring equipment issues.
• Ensure maximum equipment uptime and customer satisfaction.
• Communicate effectively with physicians and healthcare staff.
• Document service activities and assist with service procedures.
• Support development of field service tools and testing equipment.
• Assist with training and mentoring field support personnel.
• Manage territory schedule independently and prioritize service requests.

Skills

Field Service

Laser Systems

Optical Systems

Troubleshooting

Diagnostic Equipment

Engineering Drawings

Customer-facing

Education

Bachelor's in Engineering

Tools

Test Equipment

Job description

Leoforce is seeking a Mid Level Field Service Engineer to repair, calibrate, and maintain laser systems at customer sites in the United States. You will provide remote and onsite technical support to clinical and commercial customers, respond to service calls, and coordinate parts with internal teams.

The role requires 3+ years in field service or medical device support, along with the ability to read schematics, travel domestically and internationally, and lift up to 50 pounds.