Regional Field Service Manager – Medical Laser & Equipment

Alcon; Kentucky; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible time off

Job summary

Alcon is seeking a Regional Service Manager to lead 8–14 field service engineers, installing and supporting laser, surgical, and diagnostic equipment across the PA, MD, VA, WV, and OH region. You will drive service excellence, manage budgets, and ensure regulatory compliance.

The role requires 5 years of relevant experience and 3 years of leadership, with 40% remote/home office work and 60% field travel within the region.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Strong leadership and people management experience.
• Experience in healthcare services or equipment sales.

Responsibilities

• Provide comprehensive service and sales support on Alcon equipment.
• Lead a team of Field Service Engineers within the defined region.
• Meet or exceed regional goals and manage budgets and compliance.

Skills

Leadership

Project management

Customer service

Healthcare knowledge

Education

Bachelor's Degree in related field

Tools

SAP

Salesforce

ServiceMax

Excel

PowerPoint

SharePoint

Job description

Alcon is seeking a Regional Service Manager to lead 8–14 field service engineers, installing and supporting laser, surgical, and diagnostic equipment across the PA, MD, VA, WV, and OH region. You will drive service excellence, manage budgets, and ensure regulatory compliance.

The role requires 5 years of relevant experience and 3 years of leadership, with 40% remote/home office work and 60% field travel within the region.