Field Service Engineer - Southeast

Alcon MX; North Carolina; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Alcon is seeking a LenSx Field Service Engineer to support equipment across the Southeast Territory, primarily NC in the United States. You will install, test, maintain, troubleshoot, and repair surgical devices, while ensuring quality and regulatory compliance.

The role requires an Associate’s degree or equivalent, 2 years of relevant experience, and fluent English. You will work with ServiceMax/CRM tools, travel ~30% overnight, and collaborate with cross-functional teams to grow service

Qualifications

• Fluent reading, writing and speaking English.
• Minimum 2 years of relevant field service experience.

Responsibilities

• Install, test, maintain, troubleshoot and repair Alcon surgical equipment.
• Manage daily schedule and communicate with customers, dispatch, managers and cross-functional teams.
• Follow SOPs and ensure GMP/GxP compliance and complete documentation.
• Develop relationships with customers to secure future maintenance contracts and renewals.

Skills

Fluent English

2 years of experience

Education

Associate’s degree or equivalent

Tools

ServiceMax / CRM tools

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

As a LenSx Field Service Engineer, you will support Alcon equipment throughout the Southeast Territory, ensuring reliable performance at customer and demonstration sites. You will provide expert technical support, including installation, testing, maintenance, troubleshooting, and repair. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation.

Typical day will include

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
• Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
• Escalate issues to relevant engineering teams
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
• Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals

Key Requirements/Minimum Qualifications

• Associate’s degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• 2 years of Relevant Experience

Preferred Qualifications

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
• Experience working with advanced medical devices and with medical devices that use lasers.
• Accustomed to working with hospital operating room and surgery center protocols.
• Working knowledge of ServiceMax / CRM tools.
• Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Travel Requirements

• approximately 30% overnight
• Territory: Southeast – Primarily NC

How to Thrive at Alcon

Imagine your career like never before with focused growth and development opportunities. Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career! Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!

Find your impact at alcon.com/careers

Equal Opportunity and Disability Accommodation Information

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.