Atlanta Field Service Engineer - Medical Laser Systems

Sciton; Atlanta (GA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Equity/stock incentive programs

Profit-sharing bonus

Comprehensive benefits package including 401K with matching

Job summary

A leading medical technology company is looking for a Field Service Engineer based in Atlanta to support customers in the Southeast region. This role involves installing, maintaining, and servicing advanced medical laser systems. The ideal candidate will have at least 2 years of technical support experience, strong customer service skills, and a willingness to travel. A competitive salary of $100k - $110k, along with equity participation and a comprehensive benefits package, emphasizes our commitment to employee satisfaction.

Qualifications

• Minimum of 2+ years of experience in electronic system troubleshooting/technical support/customer service.
• Ability to communicate clearly and tactfully with others.
• Strong positive attitude and proactive customer engagement.

Responsibilities

• Install, service and maintain medical laser systems.
• Provide professional, courteous technical service to customers.
• Troubleshoot technical problems and provide front line support.
• Respond to service requests ensuring on-site repair within 48 hours.
• Manage and assist in the shipment of service parts to customers.
• Collaborate to maintain and update technical support processes.
• Ensure customer satisfaction and process improvement.
• Build trust with customers.

Skills

Strong customer service skills

Electronic equipment/system troubleshooting

Proficiency in the Microsoft Office suite

Prioritization and multi-tasking skills

Excellent communication skills

Education

Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent

Job description

A leading medical technology company is looking for a Field Service Engineer based in Atlanta to support customers in the Southeast region. This role involves installing, maintaining, and servicing advanced medical laser systems. The ideal candidate will have at least 2 years of technical support experience, strong customer service skills, and a willingness to travel. A competitive salary of $100k - $110k, along with equity participation and a comprehensive benefits package, emphasizes our commitment to employee satisfaction.