Field Service Engineer — Medical Diagnostics (Travel 20%)

Roche; Cary (NC); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Roche Field Service position in the Southeast US supports Raleigh, NC, with travel up to 20% and on-site customer interactions. You will perform routine on-site repair, preventive maintenance, and diagnose mechanical, hardware, software, and system failures on Roche products.

The role requires a technical background (high school + technical training or a Bachelor’s in Biomedical/Mechanical/Electrical Engineering or related field) with 5 years of repair experience, plus ability to travel.

Responsibilities

• Showcase your expertise in technical repair for Roche assigned product lines
• Offer valuable service to laboratory customers in your assigned territory
• Provide routine technical support, on-site service and repair of Roche products
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance
• Diagnose and resolve mechanical, hardware, software, and system failures
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

Job description

Roche Field Service position in the Southeast US supports Raleigh, NC, with travel up to 20% and on-site customer interactions. You will perform routine on-site repair, preventive maintenance, and diagnose mechanical, hardware, software, and system failures on Roche products.

The role requires a technical background (high school + technical training or a Bachelor’s in Biomedical/Mechanical/Electrical Engineering or related field) with 5 years of repair experience, plus ability to travel.