Field Engineer – On-Site Lab Diagnostics & Support

Roche; Raleigh (NC); Sur place; USD 71 000 - 132 000; Plein temps

Avantages offerts par ce poste

Discretionary annual bonus

Benefits package

Résumé du poste

Roche is seeking a Field Engineering Specialist to support Donor Screening operations in Raleigh, NC. You will perform on-site repair, maintenance, and technical support for Roche products while ensuring customer satisfaction and quality service.

The role requires up to 20% travel in the Southeast US, a technical or engineering background, and the ability to troubleshoot hardware, software, and system failures. Relocation is not offered.

Qualifications

• 5+ years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1–2 years of progressive experience.
• Willingness to travel up to 20% and provide after-hours support as needed.

Responsabilités

• Showcase expertise in technical repair for Roche assigned product lines.
• Provide on-site service and preventive maintenance for laboratory customers.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvement and customer satisfaction.
• Serve as a customer contact for technical and service-related issues.

Connaissances

On-site repair

Customer communication

Travel readiness

Formation

Bachelor's degree in Biomedical Engineering

High school diploma or technical training

Outils

Electronics

Networking

IT fundamentals

Description du poste

Roche is seeking a Field Engineering Specialist to support Donor Screening operations in Raleigh, NC. You will perform on-site repair, maintenance, and technical support for Roche products while ensuring customer satisfaction and quality service.

The role requires up to 20% travel in the Southeast US, a technical or engineering background, and the ability to troubleshoot hardware, software, and system failures. Relocation is not offered.