Field Service Engineer – Medical Diagnostics

Roche; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Benefits package

Discretionary annual bonus

Job summary

Roche Support Network in Indianapolis, IN is seeking a field-based technician to provide on-site repair and routine technical support for Roche product lines. You will diagnose mechanical, hardware, software, and systems issues, perform preventative maintenance, and document all activities to support quality and customer satisfaction.

This role requires up to 15% travel and is ideal for someone with a strong technical background and a passion for solving problems.

Qualifications

• High school diploma plus 2 years of technical training or equivalent military/work experience.
• Bachelor's degree in a relevant field plus 1–2 years of repair/ servicing experience.
• Ability to travel, including overnight travel, as required.

Responsibilities

• Diagnose and resolve mechanical, hardware, software, and system failures.
• Provide routine technical support, on-site service and repair of Roche products.
• Document all activities to support quality improvement and customer satisfaction.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.

Skills

Technical repair

On-site service

Preventive maintenance

Diagnostics

Customer service

Education

High school diploma + 2 years technical training

Bachelor's degree in Biomedical, Mechanical, Electrical Engineering or related field

Tools

Electronics knowledge

IT knowledge

Chemistry basics

Job description

Roche Support Network in Indianapolis, IN is seeking a field-based technician to provide on-site repair and routine technical support for Roche product lines. You will diagnose mechanical, hardware, software, and systems issues, perform preventative maintenance, and document all activities to support quality and customer satisfaction.

This role requires up to 15% travel and is ideal for someone with a strong technical background and a passion for solving problems.