Field Service Engineer — Medical Diagnostics (Raleigh/SE US)

Roche; Indianapolis (IN); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche Support Network is seeking candidates for a field-based role in the Southeast US with up to 20% travel, supporting Raleigh, NC. The position emphasizes on-site service, complex diagnostics, and proactive customer care, requiring strong repair and diagnostic skills, plus ability to collaborate across teams.

Ideal applicants have a mix of technical training and hands-on repair experience, with eligibility for travel and a commitment to maintaining high service standards for Roche diagnostics

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Bachelor’s degree in related field plus 1–2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking.
• Training or certification as defined by RD Services Leadership and policy.

Responsibilities

• Showcase expertise in technical repair for Roche assigned product lines.
• Offer service to laboratory customers in the assigned territory.
• Provide routine technical support, on-site service and repair of Roche products.
• Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document all activities, contribute to quality improvement, and maximize customer satisfaction.

Skills

Technical repair

On-site service

Customer support

Documentation

Education

Bachelor's degree in Biomedical Engineering

Tools

Networking/wireless networking

Job description

Roche Support Network is seeking candidates for a field-based role in the Southeast US with up to 20% travel, supporting Raleigh, NC. The position emphasizes on-site service, complex diagnostics, and proactive customer care, requiring strong repair and diagnostic skills, plus ability to collaborate across teams.

Ideal applicants have a mix of technical training and hands-on repair experience, with eligibility for travel and a commitment to maintaining high service standards for Roche diagnostics