Traveling Field Service Technician - Medical Equipment

Abbott; Elizabethtown (KY); Sur place; USD 31 000 - 62 000; Plein temps

Avantages offerts par ce poste

Training and career development

Healthcare benefits

Paid time off

401(k) retirement plan

Job stability and community engagement

Résumé du poste

Abbott is hiring a Field Service Technician to provide Level I/II hardware, software and disposable support across SC, NC, TN and KY. The role emphasizes proactive maintenance, customer training, and service contract execution.

The position requires 2+ years with Cath Lab instrumentation, customer interfacing experience, and knowledge of imaging equipment. Travel is 80% with on-site visits to accounts and hospitals.

Qualifications

• Associates Degree or an equivalent combination of education and work experience.
• 80% Travel to the following locations: SC, NC, TN & KY
• 2+ years relevant experience with instrumentation utilized in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment-engineering (preferred).
• Experience with Imaging/OCT (preferred).
• Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Responsabilités

• Provides technical Level I and II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance and identifies root cause.
• Determines level of urgency of service support requests and develops recommendations.
• Record accurate and timely documentation of customer complaints and actions taken.
• Plan and prioritize customer visits and activities for each account.
• Coordinate order, delivery and billing of products and services in accounts; monitor inventory and replenish accordingly.
• Support the sales team with monitoring and implementation of Service Contract Sales at accounts.
• Partner with Sales Executives to develop account-specific strategy and execution throughout the commercial cycle.
• Understand competitive landscape to maximize business opportunities.
• Develop/preserve strong relationships to gain insights for value expansion.
• Prepare, schedule, and execute training events with customers to improve self-sufficiency in troubleshooting/replacing components.

Connaissances

Customer interfacing

Travel readiness

Formation

Associates Degree

Outils

Imaging/OCT equipment

Description du poste

Abbott is hiring a Field Service Technician to provide Level I/II hardware, software and disposable support across SC, NC, TN and KY. The role emphasizes proactive maintenance, customer training, and service contract execution.

The position requires 2+ years with Cath Lab instrumentation, customer interfacing experience, and knowledge of imaging equipment. Travel is 80% with on-site visits to accounts and hospitals.