Field Service Engineer – Pyxis Dispensing (Remote)

BD; Chicago (IL); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

BD is seeking a Field Service Engineer to support Pyxis dispensing devices across a defined territory in healthcare facilities. You will perform on-site service, preventive maintenance, installations, and remote troubleshooting with strong documentation and customer communication.

The role requires base within 30 miles of the assigned territory, a valid driver’s license, 70 lb lifting capability, and a 24x7 on-call schedule, with a BD-provided company vehicle and occasional overnight travel.

Qualifications

• Associate Degree in Healthcare Technology or related technical field, or 5-7 years of equivalent work experience, with demonstrated hardware/software/IT support experience for both proprietary and standard applications.
• Must possess CompTIA A+ Certification and Customer Support Certification, along with proven experience in computer electronics, Windows OS, networking, and medical/electromechanical device service and repair.
• Position requires 24x7 on‑call availability in a customer‑facing environment, ability to work with minimal supervision, and physical capability to lift a minimum of 70 pounds.
• Must demonstrate strong mechanical aptitude, computer proficiency, excellent verbal/written communication skills, and effective time management, along with maintaining a valid driver's license that meets BD's auto safety standards.
• Must provide and maintain proof of comprehensive immunizations including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD testing, Tetanus/Diphtheria/Pertussis, and COVID-19 to ensure access to customer sites for performing essential job functions.

Responsibilities

• Provide comprehensive technical support for BD Pyxis automated dispensing systems in healthcare facilities, including remote troubleshooting and on-site service, while managing work orders through diagnosis, resolution, documentation, and escalation when necessary.
• Execute preventive maintenance programs and deliver efficient field services including installations, repairs, calibrations, and customer training, while maintaining proper inventory of service parts according to company policies.
• Maintain detailed documentation of all service activities, expenses, and time distribution while properly securing and maintaining company assets such as vehicles, tools, and inventory.
• Demonstrate superior troubleshooting abilities for both hardware and software issues, with the capability to work independently while knowing when to engage team leadership for advanced problem resolution.
• Commit to ongoing professional development through continuous training on products and applications, attending approved seminars, and maintaining thorough knowledge of corporate procedures including customer complaint handling and Medical Device Reporting requirements.

Skills

CompTIA A+ Certification

Customer Support Certification

On-call availability

Driver's license

Windows OS

Education

Associate Degree in Healthcare Technology or related technical field

Tools

Windows OS

Networking

Medical device repair

Job description

BD is seeking a Field Service Engineer to support Pyxis dispensing devices across a defined territory in healthcare facilities. You will perform on-site service, preventive maintenance, installations, and remote troubleshooting with strong documentation and customer communication.

The role requires base within 30 miles of the assigned territory, a valid driver’s license, 70 lb lifting capability, and a 24x7 on-call schedule, with a BD-provided company vehicle and occasional overnight travel.