Field Service Engineer - Injection Molding

Engel Machinery; Grand Rapids, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with match

Over 3 weeks PTO

Employer paid life insurance

Long and short-term disability

Employee-centric environment

Job summary

ENGEL Machinery North America is seeking a Field Service Technician in Grand Rapids, MI to install, service, and train customers on injection molding equipment.

You will troubleshoot mechanical, electrical, hydraulic and software systems at customer sites, provide on-site instruction, and coordinate with the service team to ensure rapid resolution of issues. A high school diploma is required; 5+ years in injection molding service is preferred.

Qualifications

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred
• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic or software components and calibrations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on maintenance and safe operations of injection molding systems.
• Communicates with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Skills

Troubleshooting

Electrical systems

Mechanical systems

Hydraulic systems

Pneumatic systems

Customer service orientation

Communication skills

Independent work

Blueprints & schematics

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

Injection molding machines

Robotics

Automation equipment

Job description

ENGEL Machinery North America is seeking a Field Service Technician in Grand Rapids, MI to install, service, and train customers on injection molding equipment.

You will troubleshoot mechanical, electrical, hydraulic and software systems at customer sites, provide on-site instruction, and coordinate with the service team to ensure rapid resolution of issues. A high school diploma is required; 5+ years in injection molding service is preferred.