Field Service Engineer - Industrial Automation (Sign-On)

Anthony, Inc.; Chicago (IL); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Dover Imaging & Identification (DII) in Chicago, IL is seeking a Field Service Representative to install, repair, and maintain Markem-Imaje equipment across consumer goods applications. The role requires hands-on experience with industrial automation and the ability to travel as needed.

The right candidate will have a Mechanical or Electrical Engineering background, 3–5 years of field service experience, and strong interpersonal skills to train customers and collaborate with sales teams.

Qualifications

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation.
• Willing and able to share knowledge and conduct training to diverse audiences of varying sizes.

Responsibilities

• Perform general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field; troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands-on use and field exposure to customer applications.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines.

Skills

Interpersonal skills

Customer relationship management

Time management

Travel readiness

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Dover Imaging & Identification (DII) in Chicago, IL is seeking a Field Service Representative to install, repair, and maintain Markem-Imaje equipment across consumer goods applications. The role requires hands-on experience with industrial automation and the ability to travel as needed.

The right candidate will have a Mechanical or Electrical Engineering background, 3–5 years of field service experience, and strong interpersonal skills to train customers and collaborate with sales teams.