Field Service Engineer – Industrial Automation & Robotics

Bell and Howell; Milwaukee (WI); On-site; USD 31,684 - 41,328; Full time

Job summary

Bell and Howell, located in Milwaukee, WI, is seeking a Field Customer Service Engineer to act as the primary contact for technical issues related to industrial, robotic and printing equipment. This role involves diagnosing failures using established procedures and providing hands-on support for various systems.

The candidate must have a strong electrical and mechanical troubleshooting background, with a focus on customer satisfaction and effective communication. The position requires minimal travel and offers a competitive hourly wage.

Qualifications

• Minimum of 1 year of related industry/equipment experience.
• Strong background in electronics and mechanics.
• Ability to follow verbal and written instructions.

Responsibilities

• Install, troubleshoot and repair industrial products including printing and packaging equipment.
• Schedule and perform regular predictive/preventive maintenance inspections.
• Provide on-call service for emergency customer assistance.

Skills

Understanding of computer program functionality and software troubleshooting skills

Strong interpersonal and customer-relations skills

Analytical, problem-solving, quantitative and time-management skills

Effective oral and written communication skills

Ability to work as an integral part of a team

Education

High school degree or equivalent

2-year degree or diploma in electronics or advanced mechanics

Associate degree preferred

Tools

Digital Multimeter (DMM)

Oscilloscopes

Standard and specialized hand tools

Job description

Bell and Howell, located in Milwaukee, WI, is seeking a Field Customer Service Engineer to act as the primary contact for technical issues related to industrial, robotic and printing equipment. This role involves diagnosing failures using established procedures and providing hands-on support for various systems.

The candidate must have a strong electrical and mechanical troubleshooting background, with a focus on customer satisfaction and effective communication. The position requires minimal travel and offers a competitive hourly wage.