Field Service Engineer II – Travel‑Heavy & Training

ZEISS Group; Indiana; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Job summary

ZEISS Group in the United States (Indiana region) is seeking a Field Service Engineer Level 2 to install, service, and maintain complex automated systems at customer sites. You will diagnose issues, perform preventive maintenance, and collaborate with customers to ensure system performance.

This customer-facing role requires strong communication, time management, and the ability to travel up to 50-70% domestically and internationally as needed.

Qualifications

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.

Responsibilities

• Provide industry-leading installation services for new equipment with attention to detail and high system performance.
• Independently troubleshoot and diagnose issues on assigned equipment to enable same-visit repairs.
• Complete PMs for contract customers within 90 days of SVO assignment and document results for the customer.
• Escalate unresolved issues to ensure customer satisfaction and rapid resolution.
• Educate customers on upgrades and accessories to improve equipment capabilities and pass leads to proper channels.

Skills

Troubleshooting

Customer service

Electrical & mechanical

Communication

Education

Bachelor's degree or technical certificate

Tools

CRM Systems

Windows

Microsoft Office

Job description

ZEISS Group in the United States (Indiana region) is seeking a Field Service Engineer Level 2 to install, service, and maintain complex automated systems at customer sites. You will diagnose issues, perform preventive maintenance, and collaborate with customers to ensure system performance.

This customer-facing role requires strong communication, time management, and the ability to travel up to 50-70% domestically and internationally as needed.