Field Service Engineer II: On-site Diagnostics & Repairs

ZEISS Group; Springfield (IL); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Company car

Medical benefits

Dental benefits

Employee Assistance Programs

Zusammenfassung

ZEISS Group in the United States offers a Field Service Engineer II role focused on installation, maintenance, and repair of specialized equipment across a designated territory. You will work with customers to deliver reliable service and uphold ZEISS standards, including field reports and expense documentation.

The position requires hands-on expertise in electronics, optics and mechanics, with training supported by the company.

Qualifikationen

• Minimum of three years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology preferred.
• A+ and Net+ certification preferred.

Aufgaben

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training and Zeiss guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, assessing customers’ needs and potential financial impact.
• Complete and submit a field service report daily per procedures.
• Complete and submit a weekly expense report per company policies.
• Maintain spare parts inventory and return specific spare parts as designated by policy.
• Support revenue growth through promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Instruct customers on operation and maintenance of equipment; service equipment at trade shows as requested.

Kenntnisse

Electronics

Fine Mechanics

Optics

Medical Field Service

Ausbildung

BS in Electronics, Engineering, or Computer Technology

Tools

A+ Certification

Net+ Certification

Jobbeschreibung

ZEISS Group in the United States offers a Field Service Engineer II role focused on installation, maintenance, and repair of specialized equipment across a designated territory. You will work with customers to deliver reliable service and uphold ZEISS standards, including field reports and expense documentation.

The position requires hands-on expertise in electronics, optics and mechanics, with training supported by the company.