Field Service Engineer II - Precision Instrumentation

Carl Zeiss X-Ray Microscopy LLC; Pennsylvania; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Paid time off

Job summary

ZEISS is seeking a Field Service Engineer Level 2 in the Pittsburgh, PA area. You will install, service and maintain advanced imaging systems, troubleshoot field issues, and ensure high customer satisfaction. Expect 50% travel, on-site visits, and collaboration with cross-functional teams.

Strong interpersonal skills and the ability to work independently are essential. Requirements include a 4-year degree or technical cert, 3–5 years of field service experience, and proficiency with Windows and

Qualifications

• Bachelor's degree or technical certificate in technical/scientific discipline.
• 3–5 years of professional field service experience with complex automated systems.
• Ability to troubleshoot software, electronics, optics, high voltage, and electro-mechanical systems.
• Knowledge of Windows and basic CRM usage.

Responsibilities

• Provide industry-leading installation services for new equipment with attention to detail.
• Troubleshoot and diagnose issues on assigned equipment in a single visit when possible.
• Manage service quotes and billable time within 24 hours.
• Complete preventive maintenance for contract customers within 90 days of assignment.
• Escalate unresolved issues promptly to ensure customer satisfaction.
• Educate customers on upgrades and accessories for equipment.
• Connect systems to ZEISS Predictive Service network.
• Train customers on basic system operation and maintenance.
• Return spares and manage stock accurately.
• Complete required training and engage in ongoing personal development.

Skills

Troubleshooting

Field service

Electrical

Electromechanical

Driver's license

English communication

Software troubleshooting

Education

4-year degree

Tools

CRM Systems

Microsoft Windows

Job description

ZEISS is seeking a Field Service Engineer Level 2 in the Pittsburgh, PA area. You will install, service and maintain advanced imaging systems, troubleshoot field issues, and ensure high customer satisfaction. Expect 50% travel, on-site visits, and collaboration with cross-functional teams.

Strong interpersonal skills and the ability to work independently are essential. Requirements include a 4-year degree or technical cert, 3–5 years of field service experience, and proficiency with Windows and