Field Service Engineer II: Onsite Install & Repair Expert

Carl Zeiss X-Ray Microscopy LLC; Indiana (PA); Presencial; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Paid time off

Descripción de la vacante

ZEISS is seeking a Field Service Engineer Level 2 in the United States. The role requires a 4-year degree or technical certificate and 3+ years of experience installing, maintaining, and repairing complex automated electromechanical systems.

Travel will be frequent to client sites across Michigan, Indiana, and Northern Ohio. The candidate should be able to work independently in customer environments and communicate effectively.

Formación

• 4-year degree or technical certificate in a technical/scientific discipline.
• Minimum 3 years of professional work experience.
• Ability to troubleshoot software, electronics, optics, high voltage, and mechanical systems.
• Valid U.S. driver license and willingness to travel 50%–70%.

Responsabilidades

• Install new equipment with attention to detail and high performance.
• Troubleshoot and diagnose field issues quickly and accurately.
• Complete PMs for contract customers within 90 days of SVO assignment.
• Provide billable quotations within 24 hours.
• Escalate unresolved issues promptly to ensure customer satisfaction.
• Train customers on system operation and maintenance.
• Connect all available systems to the ZEISS Predictive Service network.
• Return spares parts within 1 week and manage stock on memo.

Conocimientos

Communication skills

English proficiency

German language (nice to have)

Educación

4-year degree or technical certificate in technical/scientific discipline

Herramientas

Windows OS

CRM Systems

Databases

Descripción del empleo

ZEISS is seeking a Field Service Engineer Level 2 in the United States. The role requires a 4-year degree or technical certificate and 3+ years of experience installing, maintaining, and repairing complex automated electromechanical systems.

Travel will be frequent to client sites across Michigan, Indiana, and Northern Ohio. The candidate should be able to work independently in customer environments and communicate effectively.