Field Service Engineer II - Remote Medical Tech Support

Intuitive Surgical, Inc.; South Carolina; Remote; USD 37,000 - 55,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair and maintain products within your territory. You will ensure service agreements and warranty obligations are met while delivering exceptional customer service.

This role requires electro-mechanical expertise, strong communication, and the ability to travel up to 75%. Weekend shifts may apply and on-site and remote support options exist as part of a dynamic, fast-paced environment.

Qualifications

• Experience in troubleshooting electro‑mechanical systems.
• Strong problem solving and communication skills.
• Ability to travel up to 75% and work flexible shifts.

Responsibilities

• Install, support, troubleshoot, repair and maintain Intuitive products within designated area.
• Document service activities and provide reports to stakeholders.
• Provide technical training and support to hospitals and facilities.
• Coordinate system delivery and installation; ensure HIPAA/O.R. protocol compliance.

Skills

Team collaboration

Problem solving

Time management

Education

Associate degree

Job description

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair and maintain products within your territory. You will ensure service agreements and warranty obligations are met while delivering exceptional customer service.

This role requires electro-mechanical expertise, strong communication, and the ability to travel up to 75%. Weekend shifts may apply and on-site and remote support options exist as part of a dynamic, fast-paced environment.