Field Service Engineer II - Diagnostics (Remote)

Abbott; Boston (MA); On-site; USD 36,000 - 73,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Retirement plan

FreeU education benefit

Career development

Job summary

Abbott is seeking a Field Service Engineer II for a field-based, remote role in the Diagnostics Division, covering the Boston territory. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction, with cross-functional collaboration to deliver excellent service.

The position requires a bachelor’s degree or equivalent, 2–5 years in engineering or lab tech, and travel up to 30%.

Qualifications

• Bachelor’s degree or equivalent; 2–5 years in engineering or lab tech.
• Ability to travel up to 30% within the territory.
• Field-based, remote role; strong problem solving and communication.

Responsibilities

• Install, maintain, and repair diagnostic instruments on site.
• Diagnose issues across multiple instruments and document resolutions.
• Manage territory, schedule visits, and coordinate with customers.
• Ensure compliance with quality and safety guidelines during service.
• Collaborate with cross-functional teams; mentor peers.
• Meet KPIs for service sales and cost of service.
• Utilize remote tools to maximize instrument uptime.

Skills

Troubleshooting

Independent work

Communication

Remote access tools

Education

Bachelor’s degree or equivalent

Tools

VPN

Remote troubleshooting

MS Office tools

Job description

Abbott is seeking a Field Service Engineer II for a field-based, remote role in the Diagnostics Division, covering the Boston territory. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction, with cross-functional collaboration to deliver excellent service.

The position requires a bachelor’s degree or equivalent, 2–5 years in engineering or lab tech, and travel up to 30%.