Remote Field Applications Specialist Diagnostics

Abbott Laboratories; Northern (KY); Hybrid; USD 61,000 - 123,000; Full time

Job summary

Abbott Diagnostics seeks a Technical Application Specialist, Field/Remote Support, to assist Abbott Toxicology customers across the United States. This field-based role combines on-site and remote work, guiding assay and instrument implementations, validation activities, and customer training.

You will troubleshoot issues, conduct root-cause investigations, and collaborate with Sales, Quality, and Technical Support to improve outcomes. Travel up to 75% to laboratories nationwide is required.

Qualifications

• Bachelor’s degree in Chemistry, Engineering, or related field.
• 2+ years supporting immunoassays or diagnostic technologies.
• Experience in forensic or clinical toxicology lab environment.
• Willingness to travel up to 75%.

Responsibilities

• Provide technical support for Abbott Toxicology assays, reagents, and instrumentation via remote and on-site interactions.
• Lead assay and instrument implementations, validation activities, and customer training programs.
• Troubleshoot technical issues, perform root cause investigations, and drive timely resolution of customer complaints.
• Partner with Sales, Marketing, Quality, and Technical Support teams to improve customer experience and business growth.
• Investigate escalated product and performance issues and recommend corrective actions.

Skills

Immunoassays

Toxicology

Instrument troubleshooting

Remote support

Education

Bachelor’s degree in Chemistry/Engineering

Tools

Automated liquid handling

ELISA

Job description

Abbott Diagnostics seeks a Technical Application Specialist, Field/Remote Support, to assist Abbott Toxicology customers across the United States. This field-based role combines on-site and remote work, guiding assay and instrument implementations, validation activities, and customer training.

You will troubleshoot issues, conduct root-cause investigations, and collaborate with Sales, Quality, and Technical Support to improve outcomes. Travel up to 75% to laboratories nationwide is required.