Remote Field Service Engineer II – Diagnostics

Abbott Laboratories; Honolulu (HI); Remote; USD 37,195 - 73,012; Full time

Job summary

Abbott Laboratories is seeking a Field Service Engineer II for Oahu, Hawaii. The role is field-based and remote with travel up to 50% to install, maintain, and troubleshoot diagnostic instruments while ensuring regulatory compliance and customer satisfaction.

You will manage territory, document service activities, and collaborate with cross-functional teams to meet business goals. A Bachelor's degree or equivalent and 2–5 years in engineering or lab tech are required.

Qualifications

• Bachelor’s degree or equivalent relevant experience.

Responsibilities

• Install and maintain diagnostic systems to ensure optimal performance and compliance.
• Troubleshoot and resolve issues across multiple instruments with accurate documentation.
• Own customer satisfaction by managing issues from start to resolution.
• Plan and prioritize service visits; manage territory and on-call coverage.
• Follow safety and regulatory guidelines during service activities.
• Collaborate with cross-functional teams and mentor other field service staff.
• Achieve service metrics including sales, cost of service, and KPIs.
• Utilize remote tools to maximize instrument uptime and training.

Skills

Troubleshooting

Communication

Independent work

Team collaboration

Computer literacy

Education

Bachelor's degree or equivalent

Tools

Word

Excel

PowerPoint

Internet

VPN

Remote troubleshooting

Job description

Abbott Laboratories is seeking a Field Service Engineer II for Oahu, Hawaii. The role is field-based and remote with travel up to 50% to install, maintain, and troubleshoot diagnostic instruments while ensuring regulatory compliance and customer satisfaction.

You will manage territory, document service activities, and collaborate with cross-functional teams to meet business goals. A Bachelor's degree or equivalent and 2–5 years in engineering or lab tech are required.