Remote Field Service Engineer II – Diagnostics

Socket.dev; Honolulu (HI); On-site; USD 36,000 - 73,000; Full time

Job summary

Abbott in the Diagnostics Division is hiring a Field Service Engineer II for field-based remote work in Honolulu, Hawaii. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and high patient-care standards while supporting a broad territory.

You will manage service visits, collaborate with cross-functional teams, mentor others, and contribute to service sales and KPIs. Travel up to 50% and require a valid driver's license.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Communication

Time management

Customer service

Education

Bachelor’s degree or equivalent relevant experience

Tools

Word

Excel

PowerPoint

Internet

VPN

Remote troubleshooting

Job description

Abbott in the Diagnostics Division is hiring a Field Service Engineer II for field-based remote work in Honolulu, Hawaii. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and high patient-care standards while supporting a broad territory.

You will manage service visits, collaborate with cross-functional teams, mentor others, and contribute to service sales and KPIs. Travel up to 50% and require a valid driver's license.