Field Service Engineer – Enterprise Server Diagnostics

Supermicro; Atlanta (GA); On-site; USD 70,304 - 100,000; Full time

Job summary

Supermicro is hiring a full-time Service Engineer in Atlanta, Georgia, responsible for troubleshooting and resolving issues with server systems at customer sites. The ideal candidate will hold a Bachelor's degree in a related field and have hands-on experience with servers, excellent communication, and problem-solving skills. Salary range is between $70,304 and $100,000 depending on experience and other factors. The role involves up to 25% travel and requires proficiency in both Windows and Linux environments.

Qualifications

• 1+ years of experience in servicing complex X86 systems and parts.
• Strong written and verbal communication skills required.
• Ability to participate in multiple cross-functional projects concurrently.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment.
• Drive customer satisfaction through service excellence.
• Provide 2nd line support to the reseller/distributors.

Skills

Technical communication skills

Hands-on experience with servers

Solid hardware system diagnostics

Problem-solving skills

Project management skills

Time management skills

Break/fix experience

Education

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

Associates Degree in electrical technology

Tools

Windows

Linux

Supermicro servers

EMC equipment

DELL equipment

HP equipment

Job description

Supermicro is hiring a full-time Service Engineer in Atlanta, Georgia, responsible for troubleshooting and resolving issues with server systems at customer sites. The ideal candidate will hold a Bachelor's degree in a related field and have hands-on experience with servers, excellent communication, and problem-solving skills. Salary range is between $70,304 and $100,000 depending on experience and other factors. The role involves up to 25% travel and requires proficiency in both Windows and Linux environments.