Field Service Engineer, Data Center Servers

Supermicro; Plano (TX); On-site; USD 85,000 - 100,000; Full time

Job summary

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude with server products, in addition to excellent interpersonal skills.

It requires the ability to support our Global Service network and help build a world-class field engineering organization.

Qualifications

• Bachelor's degree in CS/CE/EE or equivalent preferred.
• 2+ years field support servicing complex X86 systems preferred.
• On-site customer service experience emphasized.
• Experience with servers (Supermicro, EMC, DELL, HP).
• Strong fault triage and diagnostic skills.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment in an enterprise environment.
• Lead preventive maintenance actions and manage repair/parts cycle times.
• Ensure escalation situations are managed quickly and professionally.
• Provide 2nd line support to resellers/distributors in all aspects of customer support.
• Travel to the field to train and or resolve customer issues; train new service engineers.
• Produce and contribute information such as fault triage and training materials.

Skills

Server diagnostics

Technical communication

Customer service

Field service

Project management

BIOS troubleshooting

Education

Bachelor's degree in CS/CE/EE or equivalent

Associate degree in electrical technology/electronics

Tools

Windows/Linux certifications

Job description

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude with server products, in addition to excellent interpersonal skills.

It requires the ability to support our Global Service network and help build a world-class field engineering organization.