Field Service Engineer – Server Hardware, 75% Travel

Supermicro; Kansas City (MO); On-site; USD 91,000 - 134,000; Full time

Job summary

Supermicro, located in Kansas City, is seeking a full-time Service Engineer responsible for fieldwork to resolve server systems issues. This role focuses on providing post-sales support, ensuring high customer satisfaction through technical expertise while traveling frequently for training and problem-solving at customer sites. Qualified candidates will hold a Bachelor's degree, have substantial hands-on experience with servers, and demonstrate excellent communication and diagnostics skills. A salary range of $91,000 - $134,000 applies depending on qualifications.

Qualifications

• 5+ years of experience in servicing complex X86 systems and parts.
• Ability to produce meaningful reports and metrics.
• Strong written and verbal communication skills.

Responsibilities

• Troubleshooting and resolving complex technical problems on Supermicro equipment.
• Drive customer satisfaction through service excellence.
• Travel to the field to train and resolve customer issues.

Skills

Technical communication skills

System diagnostics skills

Customer service experience

Experience with servers (Supermicro, EMC, DELL, HP)

Education

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

Associate's Degree in electrical technology or equivalent military experience

Tools

Windows environments

Linux environments

Job description

Supermicro, located in Kansas City, is seeking a full-time Service Engineer responsible for fieldwork to resolve server systems issues. This role focuses on providing post-sales support, ensuring high customer satisfaction through technical expertise while traveling frequently for training and problem-solving at customer sites. Qualified candidates will hold a Bachelor's degree, have substantial hands-on experience with servers, and demonstrate excellent communication and diagnostics skills. A salary range of $91,000 - $134,000 applies depending on qualifications.