Senior Field Service Technician – On‑Site Server Repair

Support Revolution; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr.

Service Technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.

Qualifications

• Minimum of 5 years of experience of debug, troubleshooting, or repair in hardware industry, preferably computer and/or server products.
• Hands on experience with servers (Supermicro, EMC, DELL, HP) is a plus.
• Experience talking with customers and conflict resolution.
• Must have authorization to work in the US without sponsorship.
• Travel 15 days per year.

Responsibilities

• Primarily work in a Datacenter environment at customer site.
• Provide on-premise field repair at customer facility.
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed.
• Determines requirements and/or root cause of technical issues by working with customers in person.
• Hands-on work on servers and computers/networking equipment.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Drive customer satisfaction through service excellence.
• Learn to be proficient in service and repair of all systems (current, new, and updates).

Skills

Server hardware

Troubleshooting

Customer communication

Travel availability

Education

High school or Associate's degree

Bachelor's degree preferred

Tools

Linux

Networking

Job description

Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr.

Service Technician is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.