Field Service Engineer - Diagnostic Imaging Support

United Imaging Healthcare

United States

Remote

USD 60,000 - 90,000

Full time

3 days ago

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Job summary

United Imaging Healthcare in the United States is seeking a field service engineer to install and configure UIH diagnostic imaging equipment at customer sites. You will work closely with customer teams to ensure proper operation and uptime.

The role requires hands-on troubleshooting, software updates, and on-site training while collaborating with the regional Customer Care Center. Travel and flexible hours are required; a valid driver’s license is essential.

Qualifications

Technical associate’s degree or above.
Knowledge of the principles and structure of diagnostic imaging equipment (DR/CT/MR/PET, etc.). Good IT, Microsoft Office and networking infrastructure skills.
Ability to locate and troubleshoot faults in the field.
Strong communication and coordination skills, good customer-oriented service mindset, excellent team cooperation spirit.
Flexible approach to work, travel and unsociable hours.
Valid driving license and good driving record.

Responsibilities

Install UIH diagnostic imaging equipment within a designated product range at the customer site.
Collaborate with Customer Care Center (regional and HQ) to troubleshoot, maintain, and update designated product modalities under supervision.
Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to customers.
Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
Other tasks assigned by supervisors.