Remote Ultrasound Field Service Engineer

United Imaging; Florida; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

medical

dental

vision

short- & long-term disability

employee assistance program

company paid basic life insurance

401(k) with employer match

paid time off

sick leave

12 paying holidays

Job summary

United Imaging is seeking a Customer Service Engineer (Ultrasound) to deliver top-tier on-site service for advanced imaging equipment across the US. You will collaborate with regional care centers to troubleshoot, maintain, and update Ultrasound products while embracing new technologies.

The role requires near-location residency, up to 75% travel, and a focus on customer satisfaction. An associate degree and ultrasound hardware knowledge are preferred. A strong team orientation is essential.

Qualifications

• Associate degree in technical field or equivalent experience.
• Experience with diagnostic imaging equipment (Ultrasound) preferred.
• Willingness to travel up to 75% and reside near posting location.

Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry.
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products.
• Embrace new technology while leveraging core strengths in customer service and service support.
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market.
• Continually build competence in providing technical assistance and support to our customers.
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction.
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region.
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.

Skills

Ultrasound experience

Customer communication

Travel readiness

Team collaboration

Driver's license

Education

Associate degree in technical field

Tools

Windows OS

Microsoft Office

Diagnostics software

Job description

United Imaging is seeking a Customer Service Engineer (Ultrasound) to deliver top-tier on-site service for advanced imaging equipment across the US. You will collaborate with regional care centers to troubleshoot, maintain, and update Ultrasound products while embracing new technologies.

The role requires near-location residency, up to 75% travel, and a focus on customer satisfaction. An associate degree and ultrasound hardware knowledge are preferred. A strong team orientation is essential.