Field Service Engineer — Automated Dispensing Systems

BD; San Diego (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

BD is a leading global medical technology company based in the United States, providing automated dispensing systems and related software. This Field Service Engineer I role supports BD systems remotely and on-site across the DoD/DHA facilities, maintaining strict regulatory compliance and strong customer relationships.

The position emphasizes preventive maintenance, installations, calibrations, and timely issue resolution.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication.

Responsibilities

• Provide remote and on-site technical support for BD dispensing systems, including DoD and DHA facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
• Document service activities, expenses, and time logs using approved tools.

Skills

Hardware

Software

IT Support

Job description

BD is a leading global medical technology company based in the United States, providing automated dispensing systems and related software. This Field Service Engineer I role supports BD systems remotely and on-site across the DoD/DHA facilities, maintaining strict regulatory compliance and strong customer relationships.

The position emphasizes preventive maintenance, installations, calibrations, and timely issue resolution.