Field Service Engineer - Advanced Microscopy

Invenia; United States; On-site; USD 75,000 - 105,000; Full time

Job summary

Invenia is hiring its first US Field Service Engineer to lead technical support in the Americas as the initial systems go live, backed by an experienced European team. You will install, calibrate, repair, and support advanced microscopy equipment on customer sites, with travel across the US and collaboration with Europe on complex issues.

You will bring 3+ years in field service or technical support, hands-on microscopy mastery, and strong troubleshooting skills, plus a US driving licence and

Qualifications

• 3+ years in field service or technical support in life sciences, diagnostics or medical devices.
• Genuine hands-on advanced microscopy experience and a real understanding of the instruments.

Responsibilities

• Install, maintain, calibrate and repair advanced microscopy systems on customer sites.
• Provide on-site and remote support, troubleshooting across hardware, software, lasers, cameras and optics.
• Deliver customer demos and training, and manage your own diary, travel and spare parts across the US.
• Work with engineering and R&D teams in Europe on tougher issues and product feedback.

Skills

Microscopy experience

Field service

Troubleshooting

Customer training

Travel readiness

Job description

A fast-growing advanced imaging company, well established in Europe, is hiring its first US Field Service Engineer. You will lead technical support in the Americas as the first systems go live, backed by an experienced European team, with a path into leadership as the team scales.

The role

• Install, maintain, calibrate and repair advanced microscopy systems on customer sites.
• Provide on-site and remote support, troubleshooting across hardware, software, lasers, cameras and optics.
• Deliver customer demos and training, and manage your own diary, travel and spare parts across the US.
• Work with engineering and R&D teams in Europe on tougher issues and product feedback.
• Flexible on location but must be near a major airport

What you will bring

• 3+ years in field service or technical support in life sciences, diagnostics or medical devices.
• Genuine hands-on advanced microscopy experience and a real understanding of the instruments. Not a checklist role.
• Strong troubleshooting and root cause analysis.
• Valid US driving licence, proximity to a major airport, and the right to work in the US.