Field Service Engineer, Microscopy — US Travel & Remote Support

Discover Echo Inc.; Boston (MA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

401K with company match

PTO

Health benefits

Professional development

Job summary

Discover Echo Inc. in the Boston area seeks a Field Service Engineer to provide on-site, remote, and in-house support for our microscopy systems.

The role encompasses maintenance, calibration, troubleshooting, and repairs to minimize downtime and ensure high-quality performance. The ideal candidate will have strong technical and communication skills, experience with diagnostic tools, and the ability to work independently, with travel primarily throughout the United States and occasional

Qualifications

• High school diploma required.
• 3+ years of technical experience.
• 3+ years of customer support experience.
• Valid driver’s license in good standing.

Responsibilities

• Provides post-sale technical service and support to customers including routine maintenance, calibration, troubleshooting, component repair/replacement/alignment, and relocation services.
• Performs assigned field service cases within the provided date and time requirements.
• Works to ensure minimal customer downtime and workflow interruptions.
• Documents and compiles data of completed service on Echo Microscope Systems.
• Self-manages travel schedule to minimize expenses.
• Completes in-house component testing and rework.

Skills

Technical field service

Customer support

Diagnostic tools

Report writing

Independent work

Education

High school diploma

Tools

Diagnostic test equipment

Job description

Discover Echo Inc. in the Boston area seeks a Field Service Engineer to provide on-site, remote, and in-house support for our microscopy systems.

The role encompasses maintenance, calibration, troubleshooting, and repairs to minimize downtime and ensure high-quality performance. The ideal candidate will have strong technical and communication skills, experience with diagnostic tools, and the ability to work independently, with travel primarily throughout the United States and occasional