Field Service Dispatch & Scheduling Specialist

Enterprise Electrical; Elgin (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Paid Vacation

Paid Holidays

Health Insurance

Dental & Vision Insurance (Enterprise)

Career advancement opportunities

Training and development programs

401K Retirement savings plan

Job summary

Enterprise Electrical is seeking a Service Coordinator to support daily service operations by scheduling technicians, managing requests, and ensuring timely delivery of services. You will act as the main communication hub between customers, field staff, and internal teams to keep work flowing smoothly.

The role emphasizes dispatch accuracy, real-time updates, and data integrity for billing and job costing. A fast-paced, field-driven environment awaits with opportunities for growth and

Qualifications

• 2–4 years of experience in service coordination, dispatching or scheduling.
• Experience in high-volume service operations.
• Experience with field operations software (ServiceTrade, FieldEdge).
• Construction/electrical/service industries preferred.

Responsibilities

• Coordinate and schedule service calls, work orders, preventive maintenance, and emergencies.
• Dispatch technicians based on skillset, availability, location, and job priority.
• Serve as the primary contact for customers regarding service requests, scheduling, and status updates.
• Maintain real-time scheduling tools, dispatch logs, and technician calendars.
• Track service work orders from dispatch through completion, ensuring timely execution and closure.
• Communicate technician ETAs, delays, and job status updates to customers and internal teams.
• Coordinate parts, materials, and equipment with warehouse and purchasing teams.
• Monitor job progress and elevate scheduling conflicts or delays as needed.
• Ensure accurate documentation of work orders, labor, and job details for billing and job costing.
• Assist in processing completed work orders and preparing billing documentation for review.
• Support service agreement scheduling, renewals, and recurring maintenance coordination.
• Monitor service performance metrics and support continuous process improvement.

Skills

Dispatching

Scheduling

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma/GED

Associate's degree preferred

Tools

ServiceTrade

FieldEdge

Microsoft Office

Job description

Enterprise Electrical is seeking a Service Coordinator to support daily service operations by scheduling technicians, managing requests, and ensuring timely delivery of services. You will act as the main communication hub between customers, field staff, and internal teams to keep work flowing smoothly.

The role emphasizes dispatch accuracy, real-time updates, and data integrity for billing and job costing. A fast-paced, field-driven environment awaits with opportunities for growth and