Service Dispatch & Scheduling Specialist

Enterprise Electrical; Elgin (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Paid Vacation

Paid Holidays

Health Insurance

Dental & Vision Insurance

Opportunities for career advancement

Training and development programs

401K Retirement savings plan

Job summary

Enterprise Electrical in Elgin, TX is seeking a Service Coordinator to support daily service operations by coordinating technician schedules, handling service requests, and ensuring timely completion.

The role serves as a communication hub between customers, field technicians, and internal teams, requiring strong dispatching, scheduling accuracy, and excellent documentation and billing readiness.

Qualifications

• High school diploma or GED required.
• Experience with service coordination, dispatching, or scheduling is preferred.
• Experience in field operations or construction/electrical is a plus.

Responsibilities

• Coordinate and schedule service calls, work orders, preventive maintenance, and emergency service requests.
• Dispatch technicians based on skillset, availability, location, and job priority.
• Serve as the primary point of contact for customers regarding service requests, scheduling, and status updates.
• Maintain and update real-time scheduling tools, dispatch logs, and technician calendars.
• Track service work orders from dispatch through completion, ensuring timely execution and closure.
• Communicate technician ETAs, delays, and job status updates proactively to customers and internal teams.
• Coordinate parts, materials, and equipment needs with warehouse and purchasing teams.
• Monitor job progress and elevate scheduling conflicts, delays, or service issues as needed.
• Ensure accurate documentation of work orders, labor, and job details for billing and job costing.
• Assist in processing completed work orders and preparing billing documentation for review.
• Support service agreement scheduling, renewals, and recurring maintenance coordination.
• Monitor key service performance metrics and support process improvement.

Skills

Dispatching

Scheduling coordination

Customer service

Verbal communication

ServiceTrade

FieldEdge

Microsoft Office

Attention to detail

Multi-tasking

Team collaboration

Education

High school diploma or GED

Associate’s degree preferred

Equivalent experience considered

Tools

ServiceTrade

FieldEdge

Microsoft Office

Job description

Enterprise Electrical in Elgin, TX is seeking a Service Coordinator to support daily service operations by coordinating technician schedules, handling service requests, and ensuring timely completion.

The role serves as a communication hub between customers, field technicians, and internal teams, requiring strong dispatching, scheduling accuracy, and excellent documentation and billing readiness.