Field Service Dispatch & Scheduling Specialist

Enterprise Electrical; Elgin (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Paid Vacation

Paid Holidays (8.5 days)

Health Insurance

Dental & Vision Insurance (covered by 

Opportunities for career advancement

Training and development programs

401K Retirement savings plan

Job summary

Enterprise Electrical is seeking a Service Coordinator to support daily service operations by coordinating technician schedules, managing requests, and ensuring timely service delivery. You will be a central contact for customers, field techs, and internal teams, keeping work properly scheduled, documented, and completed efficiently.

In a fast-paced, field-driven environment, you will monitor dispatch accuracy, track work orders through completion, and communicate ETAs and status updates.

Qualifications

• High school diploma or GED required
• Associate’s degree in Business Administration, Construction Management, or related field preferred
• Equivalent combination of education and relevant work experience will be considered in lieu of a degree
• Strong dispatching and scheduling coordination skills in a service or field operations environment
• Excellent verbal communication and customer service skills under pressure
• Proficiency in service management/dispatch software (e.g., ServiceTrade, FieldEdge) and MS Office
• Ability to manage multiple priorities and real-time schedule changes
• Working knowledge of electrical service operations and jobsite coordination preferred
• Attention to detail with data entry and documentation
• Ability to collaborate with technicians, service managers, customers, and internal teams
• Experience in work order lifecycle processes, including documentation and billing readiness

Responsibilities

• Coordinate and schedule service calls, work orders, preventive maintenance, and emergency service requests
• Dispatch technicians based on skillset, availability, location, and job priority
• Serve as primary contact for customers regarding service requests, scheduling, and status updates
• Maintain real-time scheduling tools, dispatch logs, and technician calendars
• Track service work orders from dispatch through completion, ensuring timely execution and closure
• Communicate ETAs, delays, and job status updates proactively to customers and internal teams
• Coordinate parts, materials, and equipment needs with warehouse and purchasing teams
• Monitor job progress and elevate scheduling conflicts, delays, or issues as needed
• Ensure accurate documentation of work orders, labor, and job details for billing and job costing
• Assist in processing completed work orders and preparing billing documentation for review
• Support service agreement scheduling, renewals, and recurring maintenance coordination
• Monitor key service performance metrics and support continuous process improvement
• Benefits & Perks: Competitive compensation, Paid Vacation, Paid Holidays (8.5 days), Health Insurance, Dental & Vision Insurance (covered by Enterprise), Career advancement opportunities, Training and development programs, 401K Retirement savings plan

Job description

Enterprise Electrical is seeking a Service Coordinator to support daily service operations by coordinating technician schedules, managing requests, and ensuring timely service delivery. You will be a central contact for customers, field techs, and internal teams, keeping work properly scheduled, documented, and completed efficiently.

In a fast-paced, field-driven environment, you will monitor dispatch accuracy, track work orders through completion, and communicate ETAs and status updates.