Client Service Coordinator: Field Scheduling & Support

Eddy; Westmont (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Eddy, headquartered in Burr Ridge, IL, is seeking a Customer Service Representative to support field-service operations and deliver quality service to clients. You will coordinate service calls and maintain ongoing client communications while ensuring data integrity in our service system.

Ideal candidates have 2–3 years of related experience, strong communication, and excellent organizational and time-management skills to prioritize tasks and drive outcomes.

Qualifications

• Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experience.
• Excellent communication skills (verbal and written), email and on the phone.
• Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions.
• Must confidently provide work direction to field personnel and improve performance outcomes.

Responsibilities

• Schedule and coordinate service calls to available Field Service Technicians and/or route calls to the appropriate personnel.
• Maintain on-going communications with current clients in an appropriate and timely manner.
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete by providing prompt guidance.
• Responsible for communication on all open and pending service calls to customer.
• Process defective parts repair claims when necessary.
• Responsible for supplies replenishment orders for our print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Responsible for handling light shipping of parts and supplies utilizing the UPS system.

Skills

Customer service

Communication

Time management

Organization

Teamwork

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy, headquartered in Burr Ridge, IL, is seeking a Customer Service Representative to support field-service operations and deliver quality service to clients. You will coordinate service calls and maintain ongoing client communications while ensuring data integrity in our service system.

Ideal candidates have 2–3 years of related experience, strong communication, and excellent organizational and time-management skills to prioritize tasks and drive outcomes.