Client Services Specialist - Scheduling, Billing & Tech Support

Eddy; Oak Lawn (IL); In loco; USD 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support day-to-day activities for field service technicians at our Burr Ridge, IL headquarters. You will coordinate service calls, maintain customer communications, and ensure data integrity across our service system.

This role also covers invoicing and light shipping for parts and supplies. The ideal candidate has 2–3+ years in customer service or billing, with strong written and verbal communication skills and the ability to work

Competenze

• 2–3+ years of customer service experience or related training.
• Experience in billing or contracts is a plus.
• Strong communication skills, both written and verbal.
• Ability to work independently and in a team environment.

Mansioni

• Schedule and coordinate service calls for Field Service Technicians.
• Maintain ongoing communications with clients in a timely manner.
• Ensure data integrity in the service system and complete work within deadlines.
• Follow up with customers after service calls and provide guidance.
• Handle invoicing for Print Management Agreements and Service Agreements.
• Assist with light shipping of parts and supplies via UPS system.
• Verify and update customer contact and account information.

Conoscenze

Excellent communication

Time management

Organizational skills

Independent with team

Decision making

Strumenti

E-Automate

ACT

Microsoft Office

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support day-to-day activities for field service technicians at our Burr Ridge, IL headquarters. You will coordinate service calls, maintain customer communications, and ensure data integrity across our service system.

This role also covers invoicing and light shipping for parts and supplies. The ideal candidate has 2–3+ years in customer service or billing, with strong written and verbal communication skills and the ability to work