Field Service Automation Engineer

BD; Detroit (MI); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Education assistance

Job summary

BD is seeking a field service engineer to support installations, maintenance, and repairs of lab instruments across the United States, with up to 50% travel. The role requires a Bachelor’s degree in Engineering or related fields and hands-on experience with electro-mechanical systems and LC/MS instrumentation.

Occasional on-call duties are part of the position, with a focus on customer satisfaction and timely problem resolution.

Qualifications

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or related fields.
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking and software upgradeability.

Responsibilities

• Respond to customer needs, install, maintain, upgrade, and repair instruments.
• Generate service revenue through preventive maintenance and moves.
• Lead customer communications and provide follow-up plans.
• Coordinate system upgrades and document all issues in records.

Skills

Electronic devices

Mechatronics

PLCs

Networking basics

Education

Bachelor’s degree in Engineering or related

Tools

KiestrA

LC/MS

LIS

Job description

BD is seeking a field service engineer to support installations, maintenance, and repairs of lab instruments across the United States, with up to 50% travel. The role requires a Bachelor’s degree in Engineering or related fields and hands-on experience with electro-mechanical systems and LC/MS instrumentation.

Occasional on-call duties are part of the position, with a focus on customer satisfaction and timely problem resolution.