Field Automation Service Engineer – 50% Travel

BD; Glencoe (MD); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) plan

Paid time off

Parental leave

Job summary

BD is seeking a field service engineer to install, maintain, and repair analytical instruments at customer sites. You will collaborate with customers to schedule upgrades and ensure equipment meets specifications across KiestrA, Microbiology, Molecular and LC/MS systems.

The role requires a Bachelor’s in Engineering or related field, knowledge of electronics and Mechatronics, and the ability to work with IT personnel to perform software updates. Extensive travel and on-call duties apply.

Qualifications

• Bachelor’s degree in Engineering or related discipline required.
• Knowledge of electronics, electro-mechanical devices (Mechatronics), PLCs and pneumatics.
• Understanding of networks and computer systems; able to coordinate with IT.

Responsibilities

• Install, maintain, upgrade and repair instruments to meet specifications.
• Drive field service revenue through preventive maintenance and equipment moves.
• Lead customer expectations with clear follow-up plans.
• Schedule and complete system upgrades with customers.
• Document all customer issues in the CRM and track investigations.
• Maintain spare parts inventory and company equipment in good condition.
• Demonstrate prudent use of company credit card per guidelines.
• Travel up to 50% of time to support customers; occasional national travel.
• On-Call: participate in weekend/holiday rotation (~6 weeks).
• Maintain professional appearance and comply with credentialing requirements.

Skills

Engineering degree

Mechatronics

Networking basics

IT liaison

Education

Bachelor’s degree in Engineering

Job description

BD is seeking a field service engineer to install, maintain, and repair analytical instruments at customer sites. You will collaborate with customers to schedule upgrades and ensure equipment meets specifications across KiestrA, Microbiology, Molecular and LC/MS systems.

The role requires a Bachelor’s in Engineering or related field, knowledge of electronics and Mechatronics, and the ability to work with IT personnel to perform software updates. Extensive travel and on-call duties apply.