Field Sales Team Lead: Multi-Tenant Coaching

Charter Communications; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Spectrum is seeking a Senior Multi-Tenant Sales Supervisor to oversee the day-to-day execution of the Multi-Tenant Sales Department, leading Multi-Tenant Sales Representatives through coaching, performance management, and problem solving to achieve budgeted sales goals and maintain customer experience standards.

This role involves approximately 70% field work and 30% office work, with responsibilities including recruiting, onboarding, territory management, and payroll/commission oversight across

Qualifications

• 1+ years of sales experience.
• Bachelor's degree in business or marketing or equivalent experience.
• Ability to read, write, speak, and understand English.
• Knowledge of community sales practices.
• Valid driver's license with satisfactory driving record and auto insurance.

Responsibilities

• Actively and consistently support and reinforce efforts to simplify and enhance the customer experience through daily team communication, coaching, and in-field observation.
• Own team sales performance, holding Multi-Tenant Sales Representatives accountable for meeting and exceeding budgeted sales goals through active performance management, coaching, and use of available reporting tools.
• Supervise a team of Multi-Tenant Sales Representatives, providing daily direction, activity management, and coaching to drive consistent execution of the field sales process.
• Recruit, interview, hire, and onboard Multi-Tenant Sales Representatives, ensuring they are effectively trained on field sales processes, customer experience standards, and compliance expectations.
• Provide support to Multi-Tenant Sales staff through a cadence of approximately 70% field work and 30% office work, including in-field coaching, observations, and office-based performance reviews and planning.
• Communicate and maintain clear territory assignments for Multi-Tenant Sales Representatives, ensuring alignment with turf management guidelines and effective coverage of assigned properties.
• Monitor the payroll process for assigned staff and ensure the timely and accurate review and approval of all commission payments in accordance with Company policies and procedures.
• Handle employee relations issues, including conducting performance appraisals, providing ongoing coaching and feedback, addressing performance gaps, and ensuring completion of required training (including safety and compliance training).
• Assist with local budget preparation and provide input on marketing issues and sales offers based on field performance, customer feedback, and competitive insights.
• Perform other duties as requested by supervisor.

Skills

English proficiency

Community sales

Driver's license

Field coaching

Budget management

Education

Bachelor's degree in business or marketing

Job description

Spectrum is seeking a Senior Multi-Tenant Sales Supervisor to oversee the day-to-day execution of the Multi-Tenant Sales Department, leading Multi-Tenant Sales Representatives through coaching, performance management, and problem solving to achieve budgeted sales goals and maintain customer experience standards.

This role involves approximately 70% field work and 30% office work, with responsibilities including recruiting, onboarding, territory management, and payroll/commission oversight across