Field Sales Lead & Customer Experience Coach

Hornet Imp & Exp Group; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Hornet Imp & Exp Group in Charlotte, NC is seeking a dependable Customer Associate to help lead field sales initiatives and deliver an excellent customer experience. This hands-on leadership role supports the Sales Manager with daily operations, supervises employees, processes sales, and ensures the team maintains high standards across each shift.

The right candidate will organize schedules, coach Account Executives, drive new customer enrollment, and help meet monthly sales goals while

Qualifications

• Experience in retail or supervisory roles.
• Strong organization and time-management skills.
• Reliable attendance and punctuality.
• Ability to supervise and coach other employees.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Support the Sales Manager with daily sales operations and team supervision.
• Lead, motivate, and provide direction to Account Executives during assigned shifts.
• Help organize employee schedules, shift coverage, breaks, and daily responsibilities.
• Maintain excellent timekeeping and punctuality, while holding team members accountable to attendance expectations.
• Delegate tasks effectively and ensure responsibilities are completed accurately and on time.
• Provide excellent customer service and professionally enroll new customer accounts.
• Communicate clearly with employees, customers, and management.
• Assist with field sales campaigns, reaching out to customers in targeted lead areas
• Monitor marketing materials to ensure they are up to date
• Help train and onboard new team members
• Ongoing customer acquisition
• Identify operational issues and communicate important updates to the Sales Manager
• Maintain company policies, procedures and safety standards
• Help set the pace with our field sales campaigns
• Help meet monthly sales goals
• Step into a leadership role

Skills

Leadership

Customer service

Time management

Communication

Organizational skills

Attendance

Supervisory experience

Education

High school diploma or equivalent

Job description

Hornet Imp & Exp Group in Charlotte, NC is seeking a dependable Customer Associate to help lead field sales initiatives and deliver an excellent customer experience. This hands-on leadership role supports the Sales Manager with daily operations, supervises employees, processes sales, and ensures the team maintains high standards across each shift.

The right candidate will organize schedules, coach Account Executives, drive new customer enrollment, and help meet monthly sales goals while